Afena FCU is looking for a new lead teller.

Head Teller

Major Duties and Responsibilities

  • This is an hourly position. Responsibilities may include: schedule, train, coach, manage and monitor the work of other tellers, assists with performance reviews, coordinate Teller activities, ensure all Teller Department tasks are completed timely and accurately, and order daily cash requirements for the credit union. In addition, this person would manage vault cash, process transactions on existing member accounts, research discrepancies, monitor reports, resolve member inquiries and concerns, and provide other maintenance items as requested by members. Must balance his/her own cash drawer and transactions along with verifying other the Tellers balancing activities. Will be expected to educate Members on credit union products and services, meet goals, as well as teach, train and hold Tellers responsible for doing the same.
  • Responsible for the efficient, effective, and accurate performance of Teller functions. Greet and welcome Members and visitors to the credit union in a courteous, professional, and timely manner. Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement; accurately enter deposits into computer records; process withdrawals from accounts and/or share draft/check cashing, verify amounts; enter withdrawals into system accurately. Place holds on accounts for uncollected funds; process loan payments, cash advances, cashiers' checks, money orders and bank-to-bank wires; balance cash drawer.
  • Establish and maintain effective, professional business relations with members and colleagues. Present and explain Credit Union services and products to members and assists in meeting their financial needs both in-person, by telephone and e-mail. Order checks for members' accounts; quote consumer loan payoffs; answer questions and solve problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Handle Member request for transfers, line of credit advances, stop payments, address changes and other similar request. Keep members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, and other related services. Maintain and projects the Credit Union's professional reputation. Maintains privacy of Member account information.

  • Ensures the Teller work area is clean, secure, and well maintained. Ensures that the Teller stations are properly stocked with forms, supplies, brochures, etc. Performs related duties as required.


Up to six months to 2 years of similar or related experience.



A high school education or GED.


Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Must be a people person and good in math. Leadership Skills are a must.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Salary commensurate with experience and/or education.
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